Refund Policy for Home IPTV UK
At IPTV UK, we are dedicated to delivering a reliable IPTV streaming experience. Our IPTV refund policy is designed to be clear, fair, and user-friendly, offering you peace of mind when purchasing any of our IPTV subscription plans. Whether you’re new to IPTV or an experienced user, this policy ensures transparency in how we handle refunds, cancellations, and service issues. Please review the details below to understand your rights and how we process refund requests.
General Conditions for Refunds
We offer refunds only under specific conditions to prevent abuse and ensure fairness. Refund requests must be submitted via email or support ticket within the allowable time frame.
Refunds are considered for:
- Technical issues that cannot be resolved by our support team.
- Inability to access service due to compatibility issues despite assistance.
- Accidental duplicate purchases.
Refunds are not provided for:
- Change of mind after activation.
- Network or internet instability on the customer’s end.
- Use of blocked or unsupported VPNs.
- Misuse or sharing of account credentials.
Refund Eligibility by Subscription Plan
| Subscription Plan | Refund Period | Conditions |
|---|---|---|
| 1 Month Plan | Within 7 days | Only if unresolvable issues are reported |
| 3 Month Plan | Within 14 days | Partial refund if <10 days used |
| 6 Month & 12 Month Plans | Within 30 days | Prorated refunds possible |
Important: Refund requests after the eligibility period will not be honored.
Step-by-Step Refund Process
To initiate a refund, follow these steps:
- Email us at [email protected] with your:
- Order number
- Subscription plan
- Registered email
- Description of issue with screenshots (if possible)
- Our team will respond within 24 hours to confirm eligibility.
- If approved:
- Full or partial refunds will be issued to your original payment method.
- Refunds are typically processed within 3–10 business days, depending on your bank.
Service Trial & Testing
We strongly recommend testing our service before purchasing a long-term plan. Free or discounted trials (when available) are ideal for verifying:
- Device compatibility
- Streaming stability
- Channel lineup
Refunds are not provided for failure to test before purchase.
Chargebacks & Disputes
If you file a chargeback through your payment provider without contacting us first, your service will be suspended immediately, and your IP address may be blacklisted from future purchases.
We are always happy to resolve issues amicably—please contact us before escalating to a dispute.
Exceptions to the Policy
- Promotional sales or discounted plans are non-refundable unless stated.
- Refunds are not granted for:
- Buffering due to customer internet
- ISP-level blocks or restrictions
- Delays from third-party apps
- Reseller subscriptions and bulk purchases are covered by custom terms provided separately.
Contact Us
If you have questions or need help, reach out:
Email: [email protected]
WhatsApp:
Updates to This Policy
This refund policy may be updated without prior notice. We recommend reviewing it regularly before purchase or renewal.