Privacy Policy – How We Protect Your Information

Welcome to IPTV UK. We respect your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, share, and protect your data in connection with our services and website usage.

Scope & Compliance

This policy applies to data collected via our website, apps, email communications, and customer service interactions. We comply with applicable privacy laws, including UK‑GDPR, EU GDPR, PECR, CalOPPA, CCPA, and global best practices such as the FTC Fair Information Practice Principles.

Data We Collect

Personal Information You Provide

Account registration: Name, email, phone, billing/payment details
Support interactions: device details, service requests
Optional surveys: likes/dislikes, preferences

Automatically Collected Data

Browsing logs: IP address, browser type, OS, referral URL, timestamps
Usage data: pages visited, videos watched
Cookies and similar technologies: session, analytics, marketing, functionality

How We Collect Data

Through account/signup forms and communications
Via cookies, web beacons, pixels
During interactions with ads and external links
From third-party services: Google Analytics, payment gateways, live chat

How We Use Your Data

We use your information to:

Deliver and maintain IPTV services
Process orders, payments, and billing
Provide user support and troubleshooting
Analyze and improve performance and user experience
Send service updates, security alerts, and marketing (opt-in only)
Detect and prevent fraud or abuse
Comply with legal obligations (e.g., court orders, anti-piracy laws)

Legal Basis for Processing (GDPR Art. 6)

Contract: To fulfill services tied to your subscription
Consent: For marketing and analytics
Legal obligation: Tax, anti-fraud, compliance
Legitimate interests: Improving services, analytics, security

Cookies & Tracking Technologies

We use:

Essential Cookies: Necessary for basic functionality
Functional Cookies: Save your preferences
Analytics Cookies: Collect usage data (via Google Analytics)
Marketing Cookies: Personalized content and ads

Your control options:

Cookie banner for opt-in/out
Browser settings to block cookies
Manage preferences via account settings or cookie banner

Sharing Your Data

We do not sell or rent your data. We share information with:

Service providers (hosting, payments, analytics) under strict confidentiality
Legal authorities, when required by law
During business changes (merger or sale), only under privacy terms

International Transfers

Data may be transferred outside the UK/EU. We rely on:

Adequacy decisions (EEA, UK, other countries)
Standard contractual clauses or similar safeguards when needed

Data Retention

Account data: Retained 3 years after account closure
Payment data: Retained 12 months (longer if legally required)
Cookies: Per session or up to 12 months

Your Rights

Depending on your location, you have rights to:

Access your data
Correct inaccuracies
Delete personal data
Restrict or object to processing
Receive your data in a portable format
Withdraw consent or unsubscribe from marketing
Complain with a supervisory authority

Security

We enforce:

HTTPS and SSL encryption
Role-based access controls
Regular security audits and vulnerability testing

While we strive for the highest security, no system is infallible. Please immediately report any data breaches or concerns.

Children’s Privacy

Our services are not for users under 18. We do not knowingly collect data from minors. If discovered, such data will be deleted promptly.

Links to Third‑Party Sites

Our site may contain links to external sites (e.g., payment gateways and tutorials). We are not responsible for their privacy practices. Please review their policies.

Policy Updates

We may revise this policy. Any material changes will be communicated via email or banner at least 30 days in advance. Continued use after updates implies acceptance.

Contact Us

For any queries about this Privacy Policy or to exercise your rights, please contact:

Email: info@homeiptvuk.shop

Phone: +44 7862 881196